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May 04, 2025, 09:38:44 am

Author Topic: TOYOTA Factory Support  (Read 3295 times)

toyotafreak

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TOYOTA Factory Support
« on: February 04, 2005, 21:42:11 pm »
I'm gonna kick this thread off, hoping it'll get 'sticky' and become the definitive rumor mill on TOYOTA Marine Sports parts, service and warranty comments.


I spoke with Bill Nichtern this morning about the TMS parts inventory. My main questions to him involved the spare parts situation. To summarize his responses:

TMS is winding down. He was and is director of TMS, is based in Kentucky, and is working TMS only two days per week now. Jeff Dorge has in fact gone over to the automotive side. This leaves Bill, Rick Cohn and the dealer network. His words and demeanor reinforced to me that TMS will be shutting down as scheduled.

TMS has been making some effort to move overstock inventory items (one of the items he mentioned was boat covers) by sending letters to dealers offering discounts. TOYOTA is not able to offer sales of any items directly to owners; parts must go through dealers.

I asked what it would take for me to fulfill their requirements for becoming a 'dealer' in hopes of being able to arrange a group buy or something. I told him that I wanted us (the community) to be in the loop if it ever came time for TMS to 'dump' inventory. My fear is that once it's dumped, we lose all track of it. He replied flatly that the only 'dealers' he's gonna be able to sell to are the current ex-dealers.

I asked if he would be willing to let us know what's in the inventory. He replied "no", and "what parts are you concerned about?" I gave him examples of tough stuff like ECU, alternators, manifolds, starters, etc.

He explained that there are two general groups of parts: off-the-shelf stuff and TOYOTA-specific parts, specifically marinized TOYOTA parts. Eventually, they'll just provided sourcing info for the former. As for the second group, he did his best to convince me that 'there's more of them parts than you'll ever need."

I do believe that there are probably a BUNCH of headers, alternators, fuel pumps, etc., etc., but am still uncomfortable about the idea that at some point TMS may flush these parts at super low prices to firms that aren't dealers or to dealers that have other uses for the parts, like to support our Australian friends with their 1UZ efforts.

That specific issue is getting kicked up recently. The 1UZ builders have relied on non-VVTi engines in the past, and have adapted aftermarket ECUs to these. However, more VVT-i engines are showing up and they're having issues getting the aftermarket ECUs to tune for the added functions. From what I can tell, the non-VVTi engines are pretty weak. Out VVTi engines are almost as strong as a mildly-boosted non-VVTi engine; as the newer engines start becoming more available and inexpensive, demand for them will increase. Here's how it impacts us: they've mentioned that Ski Masters has Epic ECUs, stainless headers, alternators in inventory. They're expensive and I'm not sure why the TMS ECUs are more attractive to the tuners than regular Lexus ECUs, but I'm just afraid that our pile of Epic parts (see "more than you'll ever need") might be big enough for us Epic owners, but not big enough for Epics AND the marinized tuner market.




It's important to me that we keep a level head about this and upcoming issues. I'm pretty sure that Bill and Rick and Jeff visit this site. It'd be easy for us to get pissed off and vent here at Epicmarine. Doing so (at least at this point) can only hurt the effort, because I feel that we do not want to alienate them.

We need to start thinking strategically. For example, (haven't really thought this through, so it's just an example at this point), it seems reasonable that it might be beneficial and reasonable to broker a deal with TMS that they allow a new 'dealer' to be added at an appropriate time that would be offered the same discounts and access to inventory that the existing dealers have. Then, if one or some of us stepped up and ran the necessary paperwork (business license, etc.) to become an Epic parts house, we'd be able to pool a$$ets or whatever. I've got other ideas, too, like maybe TMS offering to provide a little training to a few private individuals as techs or to digitize all the drawings and other documentation and allow us to post it.

I ain't done here, but that's the recap on our conversation.
Derek Boyer
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phenom_1819

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Re:TOYOTA Factory Support
« Reply #1 on: February 04, 2005, 22:04:27 pm »
Sounds like it was an interesting conversation.  It seems to me that the last two points you made as possible solutions -- to train a few of us to be techs, and to allow this group to open up a parts warehouse of some sort -- both seem like they would be in their, and certainly in our, best interests.

Hopefully TMS sees it the same way.
Cal
Yakima, WA
Previous owner of 2001 Toyota Epic X22

cyclone

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Re:TOYOTA Factory Support
« Reply #2 on: February 05, 2005, 00:40:48 am »
Wow, Derek. Thanks for taking the leap and calling the guy. I understand that business is business but I can't see why dumping a bunch of parts at a loss would be better than keeping all of us 46 remaining "Tucker" owners boats running for the benefit of Toyotas reputation. They didn't sell a lot of these boats but they were definitely gearing up for it.

I'm pretty sure that Atlanta Marine does a majority of the parts business, they were an early dealer and sold a lot of boats, mine included. They are three miles from me and the owners are really great people. If we need parts help from a dealer that would be the one.  

They have no Toyota maintenance experience in house anymore.
Pete

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Re: TOYOTA Factory Support
« Reply #3 on: February 07, 2005, 03:08:13 am »
I called him on an unrelated issue, but while I had him there....

FWIW, the unrelated isue was taken care of SUPER promptly by him. I wish I treated my customers as good as he treated me this week. Prompt, communicative and effective.

Cal and Pete: how 'bout taking one for the team and spending some time with Ski Masters and Atlanta marine, respectively. Firom what we've heard here at Epicmarine, those two might be the most important in terms of parts. What do they have? Do you sense that they're really getting tired of carrying them? Who's the owners, can you get with them and make sure that they know that although we do buy through them when we need parts, we'd like to be in the loop if/when they decide to get rid of their TOYOTA parts?

The deal with TMS selling to us directly is that it'd undermine sales from their real dealers. Until the real dealers are done trying to move inventory, TMS will probably hold their stance. My opinion, not anything Bill said.
Derek Boyer
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cyclone

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Re: TOYOTA Factory Support
« Reply #4 on: February 07, 2005, 03:58:09 am »
That's no problema. Good people at ATL Marine. They don't stock anything. All the parts are ordered through the parts person, I think her name is Martha. She is a goddess, kind of the girl next door ski chick. Married, I'm sure. Wierd thing is, I don't order too many parts for a Toyota. Most of what I need is cosmetic stuff. Emblems and upholstery to replace what fell apart in two years. The stitching on the back seats of some Epics (mine) just didn't hold up.

I think that we just need to make sure that the lines of communication are open from these dealers to us when Toyota starts thinking about what they're going to do with all the stuff.
Pete

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Re: TOYOTA Factory Support
« Reply #5 on: February 07, 2005, 05:43:31 am »
Gotcha.  I'll do what I can. I've really wanted to meet the owner, Mark, if nothing else to let him know how much I appreciate how he stepped up after a few of us had issues with the service manager...  I haven't been in there since, but more just because of the geographical complications of me living in Yakima.

Anyway, I wanted to stop in there when in town this weekend, but ran out of time. 

-Cal
Cal
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Re: TOYOTA Factory Support
« Reply #6 on: February 07, 2005, 14:12:10 pm »
If hard parts became available, I would be interested in buying some.

BTW, I own a 99  model with just 175 hours total.  The boat is like new, and the only repairs I have done to it is two new spark plugs and an impeller.

I was wondering, given that TMC isn't going to be around - has anyone tried converting their Epic to a more conventional Chevrolet or Ford powerplant?

Steve

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Re: TOYOTA Factory Support
« Reply #7 on: February 07, 2005, 18:36:34 pm »
Steve, welcome to the site! Whenever you're ready, start a thread to introduce yourself, your boat, and post pics! We love seeing new Epics around and would love to hear about your experience with it.

As for putting a pushrod V-8 in my Epic, I'd sell both children into slavery first. If anything, it'd be building a second 1UZ engine with forced induction to get up to around 400 Hp & 400 Ft-Lbs in the same small aluminum package.
Derek Boyer
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festivus

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Re: TOYOTA Factory Support
« Reply #8 on: February 07, 2005, 19:20:09 pm »
Speaking of dumping a different power plant in to the Epic, I'm still of the belief that the KIA I-4 would be sweet.  That 10 year warranty would really take a load off, and I think Allison has a V-drive adapter kit to the 16mm 12x bolt set up used by KIA. If you look on E-Bay you can really trick those engines out for a cheap price.  I think you can get the stock 115hp to over 163 with a new chip and some headers.  If anyone else is interested, I have some conversion kit info and diagrams.
Just let me know.
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Re: TOYOTA Factory Support
« Reply #9 on: February 07, 2005, 20:06:06 pm »
Festivus,

Your commitment to the Kia project makes my heart skip a beat. What a beauty that would be, although I question whether the KIA 4 cylinder would be a better choice than the 3 cylinder powerplant in my sister's Chevy Sprint. Can you imagine the hole shot that sucker would provide and the sweet sounds from the engine as they wafted over the lake? You, my friend, would be the envy of the boarding community. Good luck, and let me come for a ride when you get her purring.

GR8DNA, I'm sorry for the thread hijack, but I think he's on to something here.
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phenom_1819

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Re: TOYOTA Factory Support
« Reply #10 on: February 07, 2005, 20:18:45 pm »
What???  Maybe I'm missing something here. 
Cal
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Re: TOYOTA Factory Support
« Reply #11 on: February 08, 2005, 04:01:42 am »
I guess sometimes the jokes just ain't funny.
03 Pilot, 01 Epic SX, 330 cc bombers and 4 kids in back. Working to retire to a lakeside cottage with my own boat dock.

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Re: TOYOTA Factory Support
« Reply #12 on: February 08, 2005, 17:00:55 pm »
Bitzy, Festivus: now that you went and spoke up...you get a new action item!!!

How 'bout visiting that fancy SLC ex-TMS dealer and pulling some of the aforementioned parts sleuth action like Cal and Pete have signed up for?
Derek Boyer
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Re: TOYOTA Factory Support
« Reply #13 on: February 08, 2005, 17:13:59 pm »
I forgot that you two are buddies.  Crap.  I was like WTF are they talking about Kia's again for...
Cal
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Re: TOYOTA Factory Support
« Reply #14 on: February 08, 2005, 17:44:51 pm »
I'll talk to em. They still talk with Rick and Jeff and have their Toyota trained mechanic on site. Long live Kia!! Oh, and Suzuki too.
03 Pilot, 01 Epic SX, 330 cc bombers and 4 kids in back. Working to retire to a lakeside cottage with my own boat dock.