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May 01, 2025, 20:15:50 pm

Poll

Would you be willing to do your part in helping to build a Toyota user community?

Yes
14 (93.3%)
No- don't care
1 (6.7%)
No- don't have any time
0 (0%)
No- privacy
0 (0%)

Total Members Voted: 13

Author Topic: One question for everyone - please answer  (Read 2457 times)

toyotafreak

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One question for everyone - please answer
« on: June 29, 2003, 17:30:27 pm »
Please respond only once.

This is really only to guess how serious we are at this point about protecting our investments. I think that sooner or later we're going to have to track every friggin Epic made (which means info from all original and resale owners.)

With such a group put together we may have serious clout with Toyota corporate - maybe enough to have them release deltailed supplier and design information and agree to carry the remaining risky parts such as manifolds and marinized Lexus parts - forever.

All I'm asking from most of you is if you'd be willing to dig up all the information which might be helpful to the effort (dealer name, sales manager there, service contact there, what's broken and how'd it get fixed, what kind of supplier info have you learned on your own, when you see an Epic owner, would you get him on the team, etc.).

Every once in a while you might be asked to sign a letter on its way to Toyota or a supplier asking for something.
Derek Boyer
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2000 Epic S22
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toyotafreak

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Re:One question for everyone - please answer
« Reply #1 on: July 08, 2003, 15:47:27 pm »

Not that I'm impatient, but....

three responses out of ???? Epic owners is pretty slim.

We're all stakeholders in this thing. The stronger our network gets, the more fun and less hassle our Epics will stay. They might even be worth something down the road if we assemble our supplier information and maybe throw around some clout now and then.

Check out the following scenario:

"Dear Toyota Corporate, the following 312 Epic owners wish that you'd reconsider cancelling parts support on the following items which we've been unable to procure outside of Toyota channels: 1) exhaust manifolds, 2) marinized Lexus firmware, 3) marinized Denso alternator....

In addition to these spares issues, we also request that you release drawings associated with stringer and other hidden structural components that repair technicians may require during major repairs."

Don't you think that letter will have a little more weight when there are 312 signatures attached?
Derek Boyer
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2000 Epic S22
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atlantabuff

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Re:One question for everyone - please answer
« Reply #2 on: July 08, 2003, 16:10:01 pm »
Count me in!

toyotafreak

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Re:One question for everyone - please answer
« Reply #3 on: July 09, 2003, 16:48:28 pm »

A great story, Pete.

Intimidation was never my intent or hope; Toyota's size and market share prevents that from ever being an option.

However, there may come a time that our story might need to be told to the right people at Toyota. I envision the approach as more of a human interest story for Toyota than anything.

It takes a tremendous effort to build a brand such as Toyota, where the logo is synonymous with well-designed and well-executed automobiles. The fact that those two traits are burned into the car-buying public's brain did not happen by accident, and it wasn't just the outcome of years of clever marketing. In my mind, as a car (and boat) buyer, it comes down to trust: I trust that the vehicle will work well, and last a long time. That trust is based on my experiences and those of people I know.
 
I respect Toyota's decision to withdraw, but I fear there may come a time when they will need to hear our story as encouragement to continue doing the right thing - support what they built. They will do this not out of fear of us or our lawyers, but out of concern for their image and the brand they work so hard to continually improve.

There's no way to know what kind of spares they've got until they tell us what kind of spares they've got. We really only have two things to go on - 1) their statements regarding turning off support and spares, and 2) the notion that leaving us to fend for ourselves goes against their very nature.

In my heart of hearts I know they will do the right thing...because I trust them. I also feel it's simply responsible to do our part so if we have to tell them our story, we'll have our ducks in a row.


My final point is that some players within the company might be more focused on protecting their brand than others. Finding the ones that really care and have the power to take action is a worthy pursuit.

Derek Boyer
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2000 Epic S22
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scottsquared

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Re:One question for everyone - please answer
« Reply #4 on: August 25, 2003, 15:17:38 pm »
yes
scott adams
1999 Toyota Epic X-22

toyotafreak

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Re:One question for everyone - please answer
« Reply #5 on: August 25, 2003, 19:50:01 pm »
Good to see the votes are climbing up. Not sure what the next step is, but wanted to let you know that I'll be in a holding pattern for a while (maybe a year).

Need to get ducks in a row, but first...gotta burn our share of that $2.33/gallon gas !!!

Everybody thank your lucky stars you're not living in Phoenix right now. I've heard regular unleaded is being rationed and sells for over $4.00/g.
Derek Boyer
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2000 Epic S22
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doctorjohn

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Re:One question for everyone - please answer
« Reply #6 on: September 02, 2003, 04:27:57 am »
sure!

happ

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Re:One question for everyone - please answer
« Reply #7 on: September 02, 2003, 15:53:58 pm »
YES

DENNIS

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Re:One question for everyone - please answer
« Reply #8 on: September 14, 2003, 03:06:21 am »
I'M IN, I HAVE A FAIRLY GOOD RELATIONSHIP WITH MY EPIC SERVICE REP
ON THE WEST COAST, JEFF G.  HE IS A PRETTY GOOD GUY AND ALWAYS
WILLING TO HELP.
18 Seasons without a single problem.  This boat ROCKS!!

toyotafreak

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Re:One question for everyone - please answer
« Reply #9 on: September 14, 2003, 18:45:52 pm »
I'll vouch for Jeff too. I've also spoken on the phone with his boss, Bill, and my impression of him was good too.

I know they care about us, but do they 1) care enough, or 2) have the horsepower, to convince their leadership to continue the uprofitable support services indefinitely.

Ask Jeff on the record or off whether Toyota's gonna really pull out, and what they're gonna do with the spare parts. Don't think you're gonna like the answer.

My hope is that Jeff steps up gets Toyota's blessing to spin off. He's the perfect guy to run a third-party service/parts effort, and it'd surely be in Toyota's best interest to support his effort (a little capital, the spare parts, drawings, supplier info, etc.)

I'm gonna keep working on him.
Derek Boyer
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2000 Epic S22
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cyclone

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Re:One question for everyone - please answer
« Reply #10 on: September 15, 2003, 01:19:35 am »
That would be cool, at least there would be someone interested in helping us.
Pete

'01 Epic SX